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BASE FAQ'S

I am interested in hiring a studio, how do I go about this?

Please send an email to info@basedancestudios.com stating the nature of the booking along with date and times required. One of the team will come back to you as soon as possible with our current availability.

What is your cancellation policy for studio bookings?

Our cancellation policy is outlined on all booking confirmation emails, and is as follows:

 

If the studio booking is cancelled less than 72 hours before the booking commences then 50% of the studio hire price shall be expected.

 

If the studio booking is cancelled less than 48 hours before the booking commences then 100% of the studio hire price shall be expected.

Refunds will not be issued for COVID related cancellations - our normal cancellation policies will be applied. You are encouraged to test in advance before attending the studio.

How can I book onto classes?

You can either book in advance using our app or on our website. Alternatively you can pay using card or cash at reception on the day of the class. However many of our classes sell out, so we always recommend booking in advance to secure your place.

Classes can be booked on the app up to 7 days in advance - bookings open at midnight for the following week.

Our full timetable can be found in the menu above.

What is your cancellation policy for classes booked in advance on the app/website?

BASE Dance Studios enforces a 12 hour cancellation policy for all class bookings.

 

If the customer wishes to cancel their booking more than 12 hours before the scheduled class start time, then the class pass will be returned to the customers’ account.

 

The pass returned can only be used by the customer to purchase the same class, at a subsequent time. A cash or bank transfer is not eligible. The pass is eligible for a maximum of 12 months from the billing date.

 

If the booking is cancelled LESS than 12 hours before the scheduled class start time then the customer is not eligible for a refund of any kind. Booked places cancelled less than 12 hours before the start time will be charged in full and the money sent directly to the teacher. We value your custom and will always do our best to accommodate your needs.

 

If a customer arrives to the premises to sign in for their class booking(s) which they have purchased online, more than 15 minutes later than the advertised start time of the class then this customer is not eligible to enter the class, as to keep a professional tone within the premises and not disturb those in training. No refund will be eligible in this instance.

 

If the teacher chooses to cancel their class, then this is no fault of the customer and therefore the purchase shall be refunded in full to the customers personal bank account.

 

New Client/Customers: Please note that valid credit card information is required of all new customers/clients booking to hold a place in a class at BASE via the BASE Studios online services.

 

Please also ensure you have opted in to receive emails on your profile, as cancellations and notifications will be communicated this way.

Refunds will not be issued for COVID related cancellations - our normal cancellation policies will be applied. You are encouraged to test in advance before attending the studio.

Do you have a waitlist for classes?

No - we do not have waitlists in place for classes. If there are places available, you will be able to book. If the class is sold out, you will need to keep an eye on the app to see if any spots become available.

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